You will pay for shipping costs back to us, if was under warranty we will pay to ship you out a new product free of charge.
Refunds are given when product has been received and we deduct our original shipping cost (if FREE SHIPPING was given) from refund amount. This is typically 10-20% of order total.
**WE ARE NOT RESPONSIBLE IF USPS LOSES YOUR PACKAGE OR IF IT'S STOLEN. BUYING FROM OUR STORE MEANS YOU AGREE YOU WILL NOT TRY TO GET A REFUND FROM ASURVIVALIST.COM WHEN WE SHIP AND PROVIDE USPS TRACKING CONFIRMATION** In these situations, we refer you to ask your USPS carrier, neighbors or family members if they have the package. We can't be liable for USPS mistakes.
It is the BUYERS responsibility to check with their local Customs office to make sure they are buying a product that does not violate local laws. If Customs should confiscate or return a package to us, the BUYER is responsible for all shipping charges to and from us. ASURVIVALIST is not responsible for confiscated goods or undeliverable goods.
Contact our support staff at firstname.lastname@example.org